Winter Season - Front of House & Beverage Operations Manager

Start Date: October 2026

• FOH Operations Management: Oversee daily FOH operations across Kumo Restaurant, Café Deli, and An Dining. Maintain consistent service standards and guest experience across all outlets.
• Beverage Excellence: Ensure "amazing beverage experiences" by maintaining consistency, developing financially sustainable wine lists, and overseeing menu development and tastings.
• Seasonal Staffing & Team Management : Support recruitment planning for winter seasonal FOH teams across all outlets. Work with HR and management to ensure appropriate staffing levels during peak seasons. Lead onboarding and training programs for seasonal staff including service standards and operational procedures.
• Guest Experience: Ensure high hospitality standards aligned with winter ski resort dining expectations. Address guest feedback and resolve service issues when required. Support outlet managers in maintaining consistent service delivery. Coordinate with hotel teams to enhance guest dining experiences.
• Administrative Oversight: Manage beverage purchasing, inventory, stocktakes, and costings while ensuring all IT/POS systems operate effectively.
• Cross-Department Collaboration : Work collaboratively with the F&B Manager, the Executive Chef and FOH/Cafe Managers, Marketing and F&B Admin team to ensure seamless service and guest satisfaction.
• Reporting: Deliver daily, weekly, and monthly performance and financial reporting against budget targets.

• Experience: Extensive supervisory or leadership experience specifically within a Beverage environment.
• Skills: Exceptional leadership, team coordination, and a strong drive for customer service excellence.
• Language: Professional English language skills.
• Technical: Proficiency in computer operations and POS systems.
• License: A valid Driver’s License for driving in Japan

Pay Rate

• ¥4,000 - ¥4,800 per hour.
• 25% overtime allowance worked above prescribed working hours for the month.
• 25% late night allowance for work between 10pm and 5am.

Employment Period

• Late October 2026 - April/May 2027
• Fully paid training at the start of the season.
• Opportunity for contract extension.

Hours

• Generally 5 days per week, around 40 hours per week.
• Hours will vary through the season depending on business levels with less hours at the start and end of the season (more riding time!) and occasional overtime work during peak periods.

Lift Passes
 

• A Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
• If you do not need a pass, you will be offered a bonus payment.

Travel Support Bonus
 

• ¥50,000 travel cost support bonus upon contract completion for new staff or ¥80,000 for returning staff.

Subsidised Accommodation and Staff Shuttle

• Subsidised staff accommodation available in Hirafu or Kutchan with all utilities, basic supplies and WiFi included.
• For staff based in Kutchan, there is a free staff shuttle to transport to and from work in Hirafu.
• Staff accommodation is available until the end of the resort season. Plus, enjoy a rent-free week after your contract ends to relax and pack up at your own pace.

Free Ski & Snowboard Lessons
 

• Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)

Discounts on HTM's services
 

• Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

• For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.

Living in Japan Support

• We’ll guide you through the essentials, including setting up your local bank account and completing your Residence Card registration.
• Full enrollment in social insurance programs for all eligible team members

Please click here to open the Application Form.