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Winter Season - Guest Services Positions

Job Description

Front Desk

  • Handling check-ins and check-outs.
  • Handling cash and credit card transactions.
  • Reviewing guest accounts to make sure the charges are correct.
  • Controlling the room assignments.
  • Assisting with guest enquiries.
  • Answering both in-house and outside calls.
  • Communicating with other departments to yield smooth daily operation.
  • Responding to emails.
  • Handling room reservations.

Overnight Front Desk

  • Handling check-in and check-out.
  • Handling cash and credit card transactions.
  • Reviewing departures to make sure the guest account charges are correct.
  • Reviewing arrivals and control the room assignments, and prepare for guest requests.
  • Rolling over the date in Property Management System.
  • Preparing necessary daily reports.
  • Assisting with guest enquiries.
  • Answering phone calls, in-house calls and external calls.
  • Responding to emails.
  • Communicating with morning staff for any hand over.
  • Responding to emergency situations and contacting Manager on Duty.

Concierge / Tour Desk

  • Managing the guest services inbox
  • Ensuring last minute bookings and enquiries are expedited
  • Replying to guest services emails within our standard response time
  • Gathering sufficient information from the guests to book the services they require
  • Up-selling where possible to maximize guest services sales
  • Managing guest expectations as to what they want and what is possible
  • Developing relations with suppliers
  • Being in contact with our guest services suppliers on a day to day basis
  • Checking availability, adding new bookings, modifying old bookings and making cancellations
  • Using our Content Management Software to ensure all bookings are made and guests are charged correctly.
  • Completing the Tour Desk Checklist.

Service Staff

  • Acknowledgement and greeting of each guest.
  • Table service and order taking.
  • Maintaining up to date menu knowledge and provide concept explanations to guest.
  • Communicate with kitchen on guest orders.
  • Expediting orders to each table.
  • Bussing & Table cleaning.
  • Keeping aware of any guest allergies or requests.
  • POS & register use.

Rental Technician

  • Provide genuine friendly and professional service, with the aim of making the fit-out process an enjoyable experience for our guests
  • Fitting guests correctly into well maintained, comfortable equipment which is suited to their needs
  • Accurate adjustment of ski and snowboard binding set ups based on the guest requirements
  • Accurately and neatly labeling rented ski equipment so guests and valet staff can identify it easily
  • Returning, cleaning and servicing gear at the end of rental period
  • Keeping all areas of operation clean, tidy and organised
  • Assisting with ski valet operations as required.

Qualifications

  • Conversation Japanese at minimum, with fluent English
  • Mandarin or Cantonese useful, not essential
  • Experience in delivering guest services
  • Prior working experience in Niseko an advantage
  • Genuinely friendly and professional with great communication skills
  • Passionate about hospitality services
  • Willing to be flexible

Job Particulars

Pay Rate

  • ¥1,100 - ¥1,300 per hour commensurate with experience and Japanese language ability.
  • 25% overtime rate for hours worked above 40 per week (on average over a 2 week period)
  • 25% late night work rate for work between 10pm and 5am

Employment Period

  • Mid November to end of March.
  • Potential to extend contract, availability of work dependent

Hours

  • Generally 5 days per week, around 30 - 40 hours per week (availability of work dependent)
  • This is likely to be higher during peak season (including some weeks where you may be required to work 6 days) and a little quieter during the start and ends of the season

Job Benefits

Accommodation

  • Each of our accommodations is subsidised to bring you housing at an affordable price.
  • A number of options in a range of locations to suit a variety of budgets.

Lift Passes

  • Your own Grand Hirafu season lift pass is available to purchase at a discounted price.

Cost Price on Niseko Central delivered Services

  • Please see our website for more details on what we book, but this could include things like snowmobiling, back country tours, transfers and car rental.

Discounts on HTM's services

  • Discounts available on bookings made by staff at HTM managed properties, GoSnow lessons and SkyExpress Transfers. Have your friends and family experience Niseko at a discount price!

Potential Sponsorship in the Future

  • For the best performing seasonal staff, Niseko Central will want you back and we would like to sponsor you for future seasons (provided you meet the sponsorship criteria).