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Winter Season - Service Staff

Kumo Restaurant Service Staff will provide exceptional customer service to guests by providing attentive table service and meeting all guests dinning needs.

Interested in being a part of our team?

Please email your resume to: [email protected]

Start Date: End March 2021

Job Description

  • Acknowledgement and greeting of each guest.
  • Table service and order taking.
  • Maintaining up to date menu knowledge and provide concept explanations to guest.
  • Communicate with kitchen on guest orders.
  • Expediting orders to each table.
  • Bussing & table cleaning.
  • Keeping aware of any guest allergies or requests.
  • Anticipate guest needs.
  • POS & register use.
  • Resolve guest complaints with management.
  • Upkeep of personal hygiene & cleanliness.


  • Passionate about hospitality service.
  • Previous service experience is a plus.
  • Professional attitude with courteous and friendly manner.
  • Punctual individual.
  • Excellent communication skills.
  • Team player.
  • Advanced conversational Japanese language required.
  • Must be currently residing in Japan.

Employment Period

  • End of February till early May, with the potential to extend through the summer.

Working Hours

  • Around 35 hours per week.
  • Roster will be made based on hotel occupancy, and we may ask you to work more or less hours and days.

Pay Rate

  • 1,150 yen per hour
  • 25% overtime rate for hours worked above 40 per week (on average over a 2 week period)
  • 25% late night work rate for work between 10pm and 5am


Lift Passes

  • Your own Grand Hirafu season lift pass is available to purchase at a discounted price.

Free Meal

  • Free meal and coffee provided while on shift

Staff Accommodation

  • Each of our accommodations is subsidised to bring you housing at an affordable price.